Returns & Exchanges

At Underwood Distributing, we stand behind our electronics with a 30-day satisfaction guarantee to ensure you have the right technology for your needs. If you are not completely satisfied with your purchase, we offer a streamlined return process for all eligible hardware and accessories.

Return Process

• 1.
  Request Authorization

  Contact our support team with your order number to obtain a Return Merchandise Authorization (RMA) number before shipping any items back.

• 2.
  Secure Packaging

  Place the electronic device in its original manufacturer packaging, including all manuals, cables, and components to ensure a full refund.

• 3.
  Label and Ship

  Clearly mark the RMA number on the outside of the shipping box and send the package to our designated distribution center using a tracked carrier.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned unit, your refund will be processed to your original payment method within 5-7 business days.